We use the information you provide to respond to enquiries, prepare quotations, process orders, coordinate delivery, and improve our services. We take reasonable steps to protect your information and respect your privacy choices under applicable law.
About Packaging Boxes
Packaging Boxes is a custom packaging company committed to respecting the privacy of its customers. Our contact details are:
- Business Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA
- Email: sale@packagingboxes.net
- Phone: (888) 874-0310
The Information We Need From You
The information we collect depends on how you interact with our website and services.
Contact Information
We may collect your phone number, email address, business name, shipping address, billing address, and other contact details necessary to respond to your enquiry or fulfill your order.
Quotation And Order Information
When you complete a quotation form or place an order, we may collect order quantity, dimensions, materials, finishes, printing requirements, delivery instructions, and relevant order history.
Payment Information
We may process information about your payment method, transaction references, payment status, and billing details to facilitate transactions. Third-party payment providers may process payments on our behalf. We do not intentionally store complete payment card numbers or security codes on our website.
Technical Information
We may collect browser and device information, IP address, operating system, pages visited, referring websites, website interactions, approximate location information, and information collected through cookies or similar technologies.
Use Of This Information
We may use the information we collect for the following purposes:
- Responding to enquiries and providing price quotations.
- Processing and fulfilling orders.
- Confirming designs, materials, dimensions, printing, and other product specifications.
- Managing payments, production, and shipping.
- Providing order confirmations, customer support, and shipment tracking updates.
- Handling eligible defective product claims, returns, and refunds.
- Maintaining website functionality, performance, and security.
- Preventing fraud and unauthorized transactions.
- Improving our services, products, and customer experience.
- Maintaining business records and complying with applicable legal requirements.
- Sending marketing communications where permitted by law.
Custom Artwork And Product Specifications
For customized orders, we may need product dimensions, designs, logos, artwork, and other specifications. We use these materials to prepare quotations, confirm order requirements, and complete production.
You should submit artwork and documents only when you own them or have the necessary authorization to use them. Please avoid including unnecessary sensitive or personal information in uploaded files.
Advertising And Analytics Issues
We may use third-party advertising, analytics, and measurement services to understand website activity, evaluate marketing performance, and improve our services. These providers may process information such as IP addresses, cookie identifiers, website interactions, and advertising measurement data.
Such information is processed subject to the applicable providers' privacy policies and terms, along with applicable legal requirements.
Google Services
Where applicable, Packaging Boxes may use Google services such as Google Analytics, Google Ads, conversion measurement tools, and Google Merchant Center. These services may help us understand website performance, measure advertising effectiveness, and manage product information.
Information processed through these services is subject to the relevant Google service terms, privacy policies, and applicable consent requirements.
Information For Shipping And Delivery
We currently offer free shipping in the USA, Canada, and the United Kingdom, subject to the applicable order and delivery terms. To arrange delivery, relevant information may be shared with shipping and logistics providers, including:
- Recipient's name.
- Delivery address.
- Relevant order details.
- Contact phone number.
- Shipment and delivery information.
Security Of The Data
We use reasonable administrative, organizational, and technical measures intended to protect information against unauthorized access, use, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Please do not send complete payment card details, passwords, or other sensitive information through insecure communication channels.
Retention Of The Data
We retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, resolve disputes, and meet applicable legal or regulatory obligations.
The Privacy Rights And Choices You Have
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request deletion of your personal information where legally permitted.
- Request correction of inaccurate information.
- Ask how your information is being used.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Exercise other privacy rights available under applicable law.
We may need to verify your identity before processing certain requests. You can submit a privacy request using the contact details provided in the Contact Us section.
Marketing Communications
Where permitted by law, we may send information about our products, services, promotions, and company updates. You may unsubscribe using the link in a marketing email or contact us directly.
Unsubscribing from marketing does not prevent us from sending necessary service communications, such as quotations, order confirmations, payment notifications, and shipping updates.
Privacy Of The Children
Our business services are intended for business and commercial packaging needs, not for children. We do not knowingly collect children's personal information where prohibited by law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
Third Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or handling of personal information. Please review the privacy policies of those websites before providing information to them.
Legal Compliance
We may retain, use, or disclose information where reasonably necessary to prevent fraud, investigate unauthorized activities, enforce agreements, protect customers and our business, comply with applicable laws, or respond to lawful requests from relevant authorities.
Transfer Of The Business
If Packaging Boxes is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction where permitted by applicable law. Any transferred information will remain subject to applicable privacy obligations.
Changes To This Policy
We may update this Privacy Policy to reflect changes in our business, services, website, data practices, or applicable legal requirements. Updated versions will be published on this page. Please review this policy periodically.
Last updated: October 26, 2026
Contact Us
If you have questions about this Privacy Policy, wish to submit a privacy request, or have concerns about how your information is handled, please contact us:
- Business Name: Packaging Boxes
- Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA
- Email: sale@packagingboxes.net
- Phone: (888) 874-0310
We will respond to privacy enquiries within a reasonable period, subject to applicable legal requirements.
Accuracy In Business Information
Packaging Boxes aims to keep this policy accurate and consistent with its actual business activities, contact details, order processes, payment methods, shipping arrangements, and customer information practices. We will publish relevant policy changes on this website as appropriate.
Please contact us if you believe any business information in this policy needs to be corrected or updated.